When will my order be available for collection ?
Orders are normally available for collection within 3 to 7 working days dependant upon the store delivery schedule. If you checked out through your customer account, you can check the status of your order through the 'My Account' page on our website. You will receive an e-mail when your order is available for collection.
Will all of my goods be sent at the same time?
We aim to pick all your items together and ship your order at the same time. However, depending upon the size of the order we may ship the order in more than one package. Consequently you may not receive all of the goods/packages at the same time.
What do I need to take with me to collect my order?
When you collect your order, you will need to take with you a copy of your confirmation email or, a copy of your invoice (which is available to download from your 'Customer Order' section in your account). Your proof of purchase can be shown on a print out, or alternatively, on a Smartphone or Tablet. If you can't provide either of these documents, please ensure you know your order number and take sufficient ID (such as your bank card or driving license) with you to collect the order from the store.
Is there a delivery charge if I'm collecting my product from a Bodycare or Grahams store?
No! The best thing about our Collect from Store service is that it is free of charge.
Can I change my order after I have placed it?
To cancel or remove products from your order, or to change the delivery address, please contact us. If your order has not been processed we will try to accommodate the requested modification. Unfortunately, it is not possible to add products to your order after the order has been placed.